In today’s fast-paced digital world, maintaining a secure and efficient IT infrastructure is crucial for any business. At baseVISION, we understand the challenges that come with managing complex IT environments, which is why we offer our innovative Connected Care service. But what exactly is Connected Care, and how can it benefit your organization? Let’s dive in.
What is Connected Care?
Connected Care is more than just a service level agreement (SLA); it’s a comprehensive support package designed to keep your IT systems running smoothly and securely. Our goal is to build long-term and sustainable relationships with our customers, ensuring that your environment stays current and your concerns are addressed promptly.
Connected Care
Key Benefits of Connected Care
- Guaranteed Response Times: With Connected Care, you can choose the response time that suits your needs best, whether it’s normal, high, or urgent priority. Our technicians are ready to support you, ensuring minimal disruption to your operations.
- Proactive Support: We don’t just react to problems; we prevent them. Our experts can conduct regular maintenance tasks and provide updates to keep your IT infrastructure in top shape.
- Flexible Billing Options: Connected Care offers customizable billing options, including prepaid hourly packages or defined hourly pools. This allows you to plan your budget in advance and ensures you get the most value for your investment.
- Expert Knowledge: Our team of experienced engineers is always at your disposal, providing you with the technical support and knowledge you need to tackle any IT challenge.
- Enhancing Customer Infrastructures: During our periodic management meetings, we help customers by informing them about critical tasks such as security patches and system upgrades. We also introduce new technological advancements and services to keep them up to date. We also discuss ways to improve the infrastructure, processes and maintenance tasks.
Examples of Maintenance Tasks
Connected Care covers a wide range of maintenance tasks to keep your IT environment healthy and efficient. Here are some examples of what we are already doing for other customers and could also do for you:
- Azure Virtual Desktop (AVD): We can update your AVD Golden Images and deploy them across your environment, as well as package new software for your Golden Images. We periodically check the status of your AVD environment by reviewing logs for potential improvements and cost savings. If you use Nerdio, we regularly update it and check your Nerdio and Key Vault backups to ensure that your virtual desktops are running smoothly.
- Microsoft Intune: Our experts can inspect your Intune environment to ensure secure and compliant mobile device management. We verify that your Intune Connectors are functioning correctly and that your certificates remain valid. By checking for profile conflicts, we make sure that the settings you desire are properly applied to your devices. We also monitor your Software and Windows Update Deployments for any potential issues, and we report any stale devices to help you maintain a clean and well-organized environment.
- Microsoft Endpoint Configuration Manager: We update your Configuration Manager, check the Windows Update and Software Deployment status, review the general system status, and report potentially obsolete devices. We perform driver and firmware upgrades as well as adding new models.
- PatchMyPC: We control and verify PatchMyPC, including error monitoring and verification of package and version updates.
- Microsoft Entra Connect: We ensure the smooth operation of Entra Connect by performing regular checks and updating components and ensuring Kerberos decryption key roll over
Rent an Expert
Moreover, our Connected Care service includes a “Rent an Expert” option, allowing you to regularly integrate our specialists into your IT team. Whether you need assistance with AVD, Intune, Microsoft Endpoint Configuration Manager, or other security and endpoint management topics, our experts are available to support your daily tasks as needed.
Case Study: maxon
To illustrate the impact of Connected Care, let’s look at a real-world example. maxon, a global leader in high-precision drive systems, faced the challenge of maintaining an efficient and secure IT infrastructure. With over 3300 employees and a complex IT landscape, maxon chose baseVISION’s Connected Care service to optimize their IT management. The result? Improved efficiency, proactive support, and a significant reduction in IT-related issues.
Conclusion
Connected Care is designed to provide you with peace of mind, knowing that your IT infrastructure is in expert hands. Whether you need immediate support, proactive maintenance or an expert to regularly join your team, baseVISION’s Connected Care service has you covered. Contact us today to learn more about how we can help you achieve a secure and efficient IT environment.
Pascal Berger
Head of Services & Projects