Connected Care

The flexible ongoing support at fix costs

baseVISION strives to build long and sustainable customer relationships. For this reason, our work does not end after the project has been completed. We would also like to support you afterwards.

Why Connected Care is more than an ordinary SLA? With Connected Care, we offer you the advantage of an SLA at no additional cost. The hours prepaid in Connected Care can be used for health checks to prevent problems and it helps to reduce risks and increase your productivity. The hour package can also be used for engineering assignments and workshops.

Safety and security

In an emergency, you want an expert who is familiar with your environment and can support you quickly and efficiently, without having to clarify contractual and financial matters beforehand.

Guaranteed response times

Our technicians react and support you immediately. Without SLA your inquiry will be scheduled for the next available date.

More for your money

You get all the benefits of an SLA and it also includes an hour package. The response levels can be individually adapted to your needs.

SOS Mail

In case we discover general problems, such as incorrect Windows updates, we immediately send an SOS mail to all Connected Care customers.

Key Advantages

Continuous knowledge transfer from our experts.
Simplified Billing for small operational questions.
Integrated Service Level Agreement (SLA) with individual reaction stages adapted to your needs.
3rd Level Engineers available for you.
Defined reaction time in case of an urgent issues.