SOC Experts SLA

 

Our SOC Experts SLA service is designed to onboard customers to our SOC infrastructure and provide them with access to our Security Analysts. This service is perfect for teams that want to operate Microsoft Defender XDR or Microsoft Sentinel on their own but need the assurance of having experts available 24/7 for support, similar to an insurance policy. Additionally, the service includes regular reviews and health checks of the infrastructure to ensure optimal performance and security. All based on the foundation of our proofen MXDR Service. 

    • 24/7 Expert Support: Gain round-the-clock access to our skilled Security Analysts for incident triaging and in-depth understanding of security incidents.
    • Seamless Onboarding: Our service ensures a smooth transition to our SOC infrastructure within a few days, allowing your team to focus on core business tasks.
    • Proactive Reviews and Health Checks: Regular assessments of your security infrastructure to identify and mitigate potential misconfigurations.
    • Enhanced Incident Response: Immediate support for incident containment and resolution, minimizing the impact on your business.
    • Flexible Integration: Perfect for teams using Microsoft Defender XDR or Microsoft Sentinel, providing expert backup whenever needed.
    • Swiss Quality Assurance: Our SOC, based in Switzerland, adheres to the highest standards of compliance and data protection.

    With SOC Experts SLA, you can operate your security tools with confidence, knowing that expert help is just a call away. Our service not only enhances your security posture but also provides peace of mind, allowing you to focus on what matters most—your business.

    Save costs by fully and correctly using Microsoft 365 E5

    Within the realm of cyber security, companies are often deciding between ‘best of breed’ and ‘best of suite’ approaches. In the past years, Microsoft Security tools have evolved to offer ‘best of breed’ capabilities while still being recognized as a ‘best of suite’. As a dedicated Microsoft Partner, we assist in maximizing the use of Microsoft 365 and reducing costs by transitioning from alternative solutions to Microsoft or by integrating third-party services to enhance defense throughout the entire attack kill chain.

    Compliance and Trust

    The baseVISION Security Operations Center, situated in Switzerland, adheres to Swiss quality standards. Due to its dedication to compliance and data protection, baseVISION serves as a reliable ally for clients across various industries.

    • Full audit trail in your tenant about all activities of our Analysts
    • Microsoft verified Managed XDR Service
    • ISO27001 certified
    • Access control defined in your infrastructure based on Zero Trust principles
    • Data remains in your tenant and under your control
    • Commitment to Switzerland

    baseVISION - securely by your side

    Put your trust in an IT partner who regards IT security as the basis of every IT solution. Thanks to our experienced and long-standing Microsoft expertise, we can provide you with proven and secure solutions. In order to provide our customers with the best quality, continuous training of our employees is a must within our company. Many of our employees also have several Microsoft Security Certifications (SC-200/300, MS-500, AZ-500) and other security certifications such as CISSP and CEH.

    We are also proud to have three Microsoft Solutions Partner designations:

    We are part of the Microsoft Intelligent Security Association (MISA). This ecosystem of global security leaders supports us to provide our customers with the newest security solutions. Additionally, we are honored to deliver with our Security Operations Center a Microsoft-verified Managed XDR Solution and are ranked among the top 5 at the Microsoft Security Excellence Awards 2025.

    Related Services

    Managed Extended Detection and Response (MXDR)

    Our Security Operations Center (SOC) team monitors and investigates your security incidents and responds accordingly.

    All our services

    Not yet found the right service? Get inspired by our service catalog or directly contact our team for advice.

    Contact the team

    Identify and respond to potential threats with baseVISION.

    Looking to improve the security of your IT environment with our SOC solutions?  Find out more about how cloud-based security solutions can help you protect identities, data and devices. 

    Don’t hesitate to contact us. We would be pleased to advise you.

    Thomas Reichmuth

    Head of SOC

    Sacha Berman 

    Sales Executive 

    Christoph Refardt

    Technical Account Manager

    Contact the team.