maxon is a globally leading company in the development, manufacturing, and distribution of high-precision drive systems. Founded in 1961 in Switzerland, maxon specializes in small, high-performance electric drives for applications in medical technology, industrial automation, aerospace, and mobility solutions. With over 3300 employees worldwide, maxon stands for innovation and offers drive systems that are used wherever utmost precision and highest quality standards are indispensable – whether on Earth or on Mars.
The situation before baseVISION
maxon possesses an extensive IT infrastructure that includes the Microsoft Configuration Manager and Intune to manage their numerous devices and systems worldwide. With around 3900 managed devices, the demands on IT management are enormous, especially when it comes to keeping the systems up-to-date and secure. Reliable and responsive IT support is crucial to ensure the smooth operation of business-critical processes.
The vision
maxon transforms IT management with baseVISION: Efficiently manage 3900 devices and ensure security: Efficiently manage 3900 devices and ensure security.
- Technical support from external experts
- Automated IT management processes
- Proactive monitoring and security management
«Durch die Implementierung des Connected Care Services konnte maxon eine signifikante Verbesserung in der Verwaltung und Security seiner IT-Infrastruktur erreichen. Die technische Expertise von baseVISION hat es maxon ermöglicht, IT-Herausforderungen effektiv zu managen und sich auf seine Kernkompetenzen im Bereich der Präzisionsantriebstechnologie zu konzentrieren.»
The solution
Overview of baseVISION’s Connected Care
The Connected Care Service from baseVISION offers a tailored solution that is customized to the specific needs of maxon. This service enables continuous care and technical support for the Microsoft Configuration Manager and Intune, which are central components in maxon’s IT infrastructure.
Security
Security
In an emergency, you want an expert who knows your environment and can support you quickly and efficiently, without having to clarify contractual and financial matters beforehand.
Guaranteed response times
Guaranteed response times
Our technicians respond immediately and support you directly. Without an SLA, we schedule your requests for the next available appointment.
More for the money
More for the money
You receive an SLA and a package/pool of hours. The response levels can be individually adjusted according to your needs. We can take over arising tasks.
SOS Mail
SOS Mail
If we discover general issues, such as faulty Windows Updates, we immediately send an SOS mail to all Connected Care customers.
Outtasking and technical support
The Connected Care Service provides a central point of contact for all technical questions and issues related to various Microsoft technologies such as Microsoft Configuration Manager and Intune. An SOS mail service ensures quick communication in case of important changes and problems. This enables maxon to rely on fast and effective support whenever needed.
Continuous development
baseVISION regularly makes adjustments and further developments to the infrastructure to meet the constantly changing needs and requirements of maxon. These include:
- Support for Configuration Manager upgrades, including checking prerequisites and semi-annual updates.
- Ensuring the efficiency of Windows Update Deployments by reviewing the update distribution and checking the validity of the WSUS certificate.
- Support for driver and firmware upgrades as well as updating existing models.
- Control and review of PatchMyPC, including error monitoring and review of version updates.
Summary
The Connected Care Service provides a central point of contact for all technical questions and issues related to various Microsoft technologies such as Microsoft Configuration Manager and Intune. An SOS mail service ensures quick communication in case of important changes and problems.
A technical error is best resolved when it doesn’t occur at all. Therefore, baseVISION also proactively supports in the Connected Care Service to prevent errors.
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