Managed Infrastructure Services for Microsoft Environments

Take the pressure off your internal IT team with proactive managed services for Microsoft 365, Intune, Entra ID, Azure, Azure Virtual Desktop, Windows 365, and security platforms such as Microsoft Defender and Microsoft Sentinel.

Operating modern Microsoft infrastructures is becoming increasingly complex. New security requirements, regular updates, compliance mandates, and the shortage of skilled professionals present major challenges for many IT teams.

With baseVISION’s Managed Infrastructure Services, our Microsoft specialists take over recurring operational, maintenance, and optimization tasks for your environment. This allows you to reduce operational overhead, improve security, and free up time for strategic projects.

Your Challenges

  • Not enough time for proactive optimizations
  • Lack of resources for operating modern cloud platforms
  • Security Risks Posed by Outdated Configurations
  • Significant effort required for updates and lifecycle management
  • Reliance on Individual Employees
  • The Increasing Complexity of Microsoft 365, Azure, and Security Solutions

Our Managed Infrastructure Services

With our modular service approach, we support your IT exactly where you need relief

Proactive Health Reviews

We regularly assess your environment for security, configuration, and compliance risks and identify opportunities for improvement.

Infrastructure Maintenance

From platform updates to lifecycle management and technical maintenance, we ensure that your systems remain up-to-date and stable.

Remediation

We work with your team to resolve identified vulnerabilities and configuration issues, or we can handle the implementation entirely on our own.

Integration & Further Development

We support you in implementing new Microsoft technologies and further developing existing platforms.

Support from Microsoft Experts

Take advantage of direct access to experienced specialists with defined response times and clear support processes.

For which technologies?

Our Managed Infrastructure Services cover the key Microsoft platforms for Modern Workplace, Identity, Cloud, and Security. Depending on your service package, we provide support, health reviews, infrastructure maintenance, remediation, and expert knowledge. This ensures that your Microsoft environment is secure, stable, and optimally aligned with your business needs.

Modern Workplace

Microsoft Intune
Windows 365 (W365)
Azure Virtual Desktop
Windows Client Management
Microsoft Endpoint Configuration Manager

Identity

Microsoft Entra ID
Conditional Access
Entra Connect
Active Directory (AD)

Azure

Azure Infrastructure
Networking, and Governance
Azure Platform Services

Security

Microsoft Defender XDR
Microsoft Sentinel
Microsoft Defender for Cloud

Data Security

Microsoft Purview

Connected Care

Our Service Model for the Long-Term Operation of your Microsoft Platforms

Managed services are successful only when processes, responsibilities, and expert knowledge work together. That’s why we deliver our Managed Infrastructure Services through our proven baseVISION Connected Care service model.

Connected Care is the foundation of our Managed Infrastructure Services. This service model combines support, proactive maintenance, and direct access to Microsoft experts in a modular approach. This not only provides you with assistance for issues and inquiries but also allows you to benefit from regular optimizations, health reviews, and the long-term development of your Microsoft platforms.

Connected Care combines three key service areas into a modular service model. Depending on your needs, you can utilize support for day-to-day operations, Infrastructure Maintenance Packages for proactive managed services, or Experts on Demand for additional expertise and strategic projects.

Connected Care Support

Get direct access to our Microsoft specialists for technical questions, malfunctions, and incidents. Defined response times and a structured support process ensure fast and reliable assistance.

Infrastructure Maintenance Packages

Our managed services take the pressure off your IT department through proactive health reviews, regular maintenance, remediation measures, and the continuous optimization of your Microsoft platforms.

Experts on Demand

Do you need additional expertise in architecture, migrations, new Microsoft technologies, or complex requirements? Our experts provide flexible support tailored to your team's needs.

More about Connected Care

Frequently Asked Questions About Managed Infrastructure

What are Managed Infrastructure Services?

Managed Infrastructure Services encompass the management, maintenance, and further development of IT platforms by external specialists. This includes support, regular health reviews, infrastructure maintenance, optimizations, and assistance with new requirements and projects.

What are the benefits of managed services for Microsoft environments?

Managed services relieve internal IT teams of recurring operational tasks, reduce security risks, and ensure that Microsoft platforms are kept up to date, stable, and secure. At the same time, companies benefit from specialized expertise and predictable operating costs.

Which Microsoft technologies does baseVISION support?

Our Managed Infrastructure Services support key Microsoft platforms such as Microsoft Intune, Microsoft Entra ID, Azure, Azure Virtual Desktop (AVD), Windows 365 (W365), Microsoft Defender, Microsoft Sentinel, Microsoft Endpoint Configuration Manager (MEMCM), and Microsoft Purview.

What is the difference between Connected Care Support and Managed Services?

Connected Care Support assists companies with technical questions, malfunctions, and incidents. The Infrastructure Maintenance Packages supplement this support with proactive managed services such as health reviews, maintenance tasks, remediation, and continuous optimization.

For which companies are Managed Infrastructure Services suitable?

Managed Infrastructure Services are ideal for companies that want to professionally manage their Microsoft environment but cannot or do not want to hire dedicated specialists for every technology. The services can be flexibly adapted to existing IT teams.

Can we have individual Microsoft platforms managed for us?

Yes. The services can be tailored to specific technologies such as Intune, Entra ID, Azure, or Microsoft security solutions. This ensures that organizations receive exactly the support they need for their environment.

What is Connected Care?

Connected Care is baseVISION’s service model for the long-term operation of Microsoft platforms. It combines Connected Care Support, Infrastructure Maintenance Packages, and Experts on Demand into a modular service approach.

Why baseVISION?

Operating Microsoft platforms requires in-depth expertise, hands-on experience, and a partner who understands your environment. As a specialized Microsoft partner, we have been supporting companies for many years in the operation, security, and further development of their Microsoft infrastructures.

Our Microsoft specialists
Focus on Microsoft Cloud, Security, Identity, and the Modern Workplace.

Proactive rather than reactive
We don’t just respond to incidents—we help you identify and prevent problems early on.

Flexible Service Packages
Choose exactly the services that fit your needs and resources.

An extension of your IT Team
We work closely with your team to fill any gaps in capacity or specialized expertise.

We are baseVISION

Professionally Managing Microsoft Infrastructure

Let's discuss together how we can support your IT with our Managed Infrastructure Services.

Please don’t hesitate to contact us. We look forward to hearing from you.

Do you have questions about security, the cloud, or modern workplaces? Our team of experts would be happy to provide you with personalized, no-obligation guidance on your next steps.

We look forward to hearing from you and exchanging ideas.

Pascal Berger
Head of Services & Projects

Contact now