Case Study maxon
Case Study maxon
maxon is a global leader in the development, manufacture and distribution of high-precision drive systems. Founded in Switzerland in 1961, maxon specialises in small, powerful electronic drives for applications in medical technology, industrial automation, aerospace and mobility solutions. With over 3300 employees worldwide, maxon stands for innovation and offers drive systems that are used wherever extreme precision and the highest quality standards are required – whether on Earth or on Mars.
The situation before baseVISION
maxon has an extensive IT infrastructure, including Microsoft Configuration Manager and Intune, to manage its many devices and systems worldwide. With around 3900 managed devices, the demands on IT management are enormous, especially when it comes to keeping the systems up to date and secure. Reliable and responsive IT support is crucial to ensure the smooth operation of business-critical processes.
The Vision
maxon Transforms IT Management with baseVISION:
Efficiently managing 3900 devices and ensuring security.
- Technical support from external experts
- Automated IT management processes
- Proactive monitoring and security management
The Solution
Overview of baseVISION's Connected Care
The Connected Care Service from baseVISION offers a customised solution that is tailored to the specific needs of maxon. This service provides ongoing maintenance and technical support for Microsoft Configuration Manager and Intune, which are key components of maxon’s IT infrastructure.
What are the key benefits of the Connected Care service?
Safety and security
In an emergency, you want an expert who is familiar with your environment and can support you quickly and efficiently, without having to clarify contractual and financial matters beforehand.
Guaranteed response times
Our technicians react and support you immediately. Without SLA, your inquiry will be scheduled for the next available date.
More for your money
You receive an SLA and an hourly package/pool. The response levels can be customized according to your needs. We can take over arising tasks.
SOS Mail
In case we discover general problems, such as incorrect Windows updates, we immediately send an SOS mail to all Connected Care customers.
Outtasking and technical support
Connected Care Service provides a single point of contact for all technical questions and issues related to various Microsoft technologies, such as Microsoft Configuration Manager and Intune. An SOS e-mail service ensures rapid communication in the event of important changes and problems. In this way, maxon can rely on fast and effective support whenever it is needed.
Continuous development
baseVISION regularly adapts and further develops the infrastructure in order to meet maxon’s constantly changing needs and requirements. This includes:
- Support for Configuration Manager upgrades, including review of requirements and bi-annual updates.
- Ensure the efficiency of Windows Update deployments by verifying the distribution of updates and the validity of the WSUS certificate.
- Support for driver and firmware upgrades as well as updating existing models.
- Control and verification of PatchMyPC, including error monitoring and verification of version updates.
Connected Care
Summary
Connected Care Service provides a single point of contact for all technical questions and issues related to various Microsoft technologies, such as Microsoft Configuration Manager and Intune. An SOS e-mail service ensures rapid communication in the event of important changes and problems.
However, the quickest way to fix a technical problem is to prevent it from happening in the first place. For this reason, baseVISION’s Connected Care Service also provides proactive support to prevent errors. In this way, maxon can rely on fast and effective support whenever it is needed.